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HOSPITAL2HOME

h2h h2h h2h

Together, we can ease the transition from hospital to home.

With clear communication and responsive support available even before the patient leaves hospital, Hospital2Home provides an extension to the care team, saving time for healthcare professionals and providing reassurance for patients and their families and carers.

Our homecare service is made up of committed and caring professionals who offer a personalised, ongoing service to support each patient and their families/carers with their own daily routine. Hospital2Home will contact and welcome the patient, answer initial questions, and arrange the first delivery of their feed and/or equipment, at a convenient time and place. Working closely with our Abbott Nurse Advisors, Hospital2Home also ensures patients receive training, support, and their nutritional supplies when and when they need them.

PATIENT-CENTRIC-ICON PATIENT-CENTRIC-ICON

PATIENT-CENTRIC

help and advice from our friendly, highly trained experts empowers patients to manage their own everyday enteral feeding routine effectively and confidently. Our video series welcoming patients to the Hospital2Home service provides an enhanced onboarding experience for adults and children. We now offer more support in more formats, offering even more patient choice.

PERSONALISED PERSONALISED

PERSONALISED

interactions based on patient preferences help to create a compassionate and understanding service. Welcome Packs reflect changing customer needs and are tailored for adult and paediatric patients across differing healthcare systems.

PRACTICAL PRACTICAL

PRACTICAL

patient-facing website empowers patients to manage their orders at their convenience. Following a major cloud-based platform upgrade, our telephone system includes a convenient Queue Call-Back feature for more accessible experience.

Our Hospital2Home teams are available to provide support for queries relating to loaned FreeGo feeding pumps. 
We have emergency depots across the UK* and replacement pumps can be delivered within six hours if required.
If required by patients or carers, our Hospital2Home team will liaise with a patient's healthcare professional 
and Abbott Nurse Advisor to provide further support.

If you’re an Abbott Hospital2Home patient or carer and wish to register/access the patient website to place monthly orders, track your order, access videos guides, pump support or the Help Centre - please visit: Hospital2Home.abbott

VISIT THE HOSPITAL2HOME WEBSITE FOR PATIENTS AND CARERS
Training-Support-ICON Training-Support-ICON

TRAINING AND SUPPORT

Abbott Nurse Advisors can support patients by offering training on enteral feeding and equipment at their convenience. They can also be available to provide clinical advice and support to patients throughout their enteral feeding journey.

PATIENT ONBOARDING PATIENT ONBOARDING

PATIENT ONBOARDING

The Hospital2Home team will contact patients and welcome/onboard them onto the service, answer any initial questions and arrange the first delivery of feeding equipment at a convenient time and place.
They are also available to provide support throughout a patient's journey with us.

HOSPITAL2HOME WEBSITE HOSPITAL2HOME WEBSITE

HOSPITAL2HOME WEBSITE

For ongoing support, the Hospital2Home.abbott website is available to Abbott Hospital2Home patients to place monthly orders, provide pump support and track/view orders.

FREEGO SUPPORT FREEGO SUPPORT

FREEGO SUPPORT

The Hospital2Home team are available to provide support for any queries relating to the loaned FreeGo feeding pump. We have emergency depots across the UK* and replacement pumps can be delivered within six hours if required, night or day.

TEAM-LIAISON TEAM-LIAISON

TEAM LIAISON

If required by patients or carers, the Hospital2Home team will liaise with the healthcare professional and the Abbott Nurse Advisor to provide further support.

If you need to contact Abbott’s Hospital2Home service, you can do so by telephone or email:

0800 018 3799

abbott.hospital2home@nhs.net

Talk to an Abbott Representative about our home enteral feeding contracts and the Hospital2Home service.
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*This service is available for the UK mainland only and does not include the Isle of Wight or the Isle of Man.

UK-N/A-2200351 (v4) | June 2025
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