Abbott Nurse Advisors

ABBOTT NURSE
ADVISORS

Together, we can talk through the tough questions.

Abbott Nurse Advisors are there for you and your patients, supporting safe discharges from hospital and providing ongoing clinical support in the community.

For over 25 years Abbott Nurse Advisors have offered an efficient, responsive and flexible service, delivered with care and compassion. Working with Hospital2Home, we facilitate safe and effective discharge from hospital, with ongoing clinical support in the community with direct access to a named Abbott Nurse Advisor for each patient. Through personalised training and tailored education our team empowers patients and caregivers to self-manage their home enteral feeding (HEF) requirements.

ABBOTT NURSE ADVISORS

COMPASSIONATE

1:1 support, personalised for each patient with dedicated, direct access to a named Abbott Nurse Advisor and remote clinical support via our out-of-hours service.

COLLABORATIVE

MSTeams enabled via NHSmail, we align as part of the care team providing ongoing clinical support, individual patient management plans and input to patient reviews.

CONFIDENCE

In a trusted, highly-trained, clinical enteral feeding expert working in line with local guidelines, national directives, current best practice, and reflecting NHS values.

Our Abbott Nurse Advisors deliver a highly skilled, CQC-regulated service, aiming  to reduce unnecessary hospital readmissions through early home support, ongoing monitoring, routine reviews to identify and manage issues, and troubleshooting advice.

DISCHARGE TRAINING SERVICE

The Abbott Nurse Advisor team works closely with NHS clinical teams and Abbott’s Hospital2Home service  to ensure that patients and their caregivers receive tailored education, information and support to manage their enteral feeding plan and prepare them for their transition to home.

TRAINING & SUPPORT TO HCPS

Our Abbott Nurse Advisor team provides training and ongoing healthcare professional support, with 98% of participants rating the overall quality of the training and support provided as excellent or good (518 HCPs during the period January - December 2024).

SUPPORT POST DISCHARGE

The Abbott Nurse Advisor Service may reduce unnecessary hospital re-admissions by providing:  

Early home support post-discharge to confirm that patients and their caregivers are competent and confident to manage their enteral feeding at home; and that they have all of the supplies that they need.
Ongoing monitoring and routine reviews to ensure that patients are supported at home and that any issues identified are managed appropriately.
Troubleshooting advice and clinical support to ensure that patients are able to continue feeding  safely at home.

The Abbott Nurse Advisor telephone advice line is available for patients  and caregivers with enteral-feed questions, providing clinical advice outside  of normal working hours.

0800 018 3799

Talk to an Abbott Representative about our home enteral feeding contracts and the Abbott Nurse Advisor service.

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THE IMPACT OF ABBOTT NURSE ADVISORS

AVOIDED NHS SPEND FROM ONE CONTRACT AREA

Our Abbott Nurse Advisor Service has been designed to reduce pressure on NHS resources and deliver substantial cost savings. Data from one of our contract areas (April 2024 - March 2025) demonstrated:*

2,164 PATIENT INTERVENTIONS

provided by Abbott Nurse Advisors

664 HOSPITAL REFERRALS PREVENTED

(Device changes and troubleshoot interventions)

1,331 HCP'S TRAINED

by Abbott Nurse Advisors

OVERALL £777,993 AVOIDED SPEND

for the contract through our contracted service

PATIENT SATISFACTION

904 Patient/Carer evaluations of Freego pump training provided by Abbott Nurse Advisors January to December 2024 demonstrated the following:

of patients rated the training
provided by the Abbott Nurse
Advisor as Excellent or Good

of patients rated their confidence
in using the FreeGo pump
as Excellent or Good

TRENDING RESOURCES

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Virtual Consultations

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Tagname: ARTICLE
title: Virtual Consultations
Abstract: The ability to conduct patient consultations remotely has become an important part of the Abbott Nurse Advisor service. The technology has enabled us to enhance communication and provide an overall better experience for patients.
Content Reference: /content/an/hcpproconnect/uk/en/home/adult/resources/public/virtual-consultations

A Day in the Life: Angela Donlan

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title: A Day in the Life: Angela Donlan
Abstract: Welcome to the latest in our ‘Day in the Life’ articles, where we introduce a member of the Abbott team. This month, we talk to Angela Donlan, one of our Abbott Nurse Advisors, to find out about a typical day in her life and her passions, both inside and outside of work.
Content Reference: /content/an/hcpproconnect/uk/en/home/adult/resources/public/a-day-in-the-life-Angela-Donlan

Celebrating 25 Years of the Abbott Nurse Advisor Service

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title: Celebrating 25 Years of the Abbott Nurse Advisor Service
Abstract: Coinciding with International Nurses Day on May 12th, our Abbott Nurse Advisor service is turning 25. In this article, we recognise and celebrate the hard work and dedication of both the Abbott Nurse Advisor team and nurses around the world.
Content Reference: /content/an/hcpproconnect/uk/en/home/adult/resources/public/abbott-nurse-advisor-service-turns-25

Footnotes: 

* Figures may fluctuate in relation to the size of contract footprint.
CQC, Care Quality Commission
UK-N/A-2300300(v5) | August 2025

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