Select your area of practice
Abbott logo
Abbott Header Logo

ABBOTT

OPERATIONS HUB

parcel delivery for senior


Our purpose-built operations facility at Sittingbourne, Kent combines the meticulous
distribution of patient prescriptions and sample orders with device servicing and maintenance.

 

We aim to meet patient needs through quality and compliance, with continuous improvement and ever more sustainable solutions, processes and partners.

SUSTAINABILITY

Caring for the patients whilst caring for the planet, we are committed to reducing our environmental impact through targeted action in waste reduction, energy efficiency and sustainable logistics. The following achievements highlight how we’re putting that commitment into practice.

Our operations facility 
in Sittingbourne has achieved Zero Waste to Landfill status since 2018.

In 2024 our logistics partner delivered 21.4% of all parcels using all-electric vehicles. This resulted in CO2 saving of >60,550kg, equivalent to 2,422 mature trees.1

Our Sittingbourne site also holds ISO50001 Energy Management and ISO14001 Environmental Management System accreditations.

Our distribution centre is pivotal for the seamless fulfilment of patient prescriptions, feeding equipment and sample orders. The team at our distribution centre receive patient orders and carefully picks, labels and packs them, ensuring a perfect match with the patient's order details.

 

ABBOTT SAMPLE SERVICE

Help your patients to pick the oral nutritional supplement products they like prior to prescribing to encourage compliance.2,3 Less waste, more taste.

CHOICE

of up to 12 samples from our wide range of flavours and styles, delivered direct to your patient in two days.

COMMUNICATION

in our new sample pack includes downloadable recipe books, a datacard and product request form for future orders.

COMPLIANCE

is impacted by flavour preference, which can help improve patient outcomes.2,3 With a wide range of styles and flavours to choose from, HCPs can find the oral nutritional supplement that best suits their patients.

Visit our Sample Service here

PHARMACY TEAM PRESCRIPTION DISPENSING

We have a dedicated pharmacy team who check and dispense all prescriptions to ensure accuracy.

COMPLIANT AND SUSTAINABLE PACKAGING

Our environmentally conscious packaging reflects our dedication to eco-friendly practices and sustainability. We package all orders in adherence with the highest standards to safeguard the integrity of the products during transit. Ancillary orders are dispatched in sustainable paper mailing bags.

DISPATCHING OUR PRODUCTS WITH REPUTABLE AND SUSTAINABLE COURIERS

By leveraging the services of reputable courier partners we ensure swift and secure delivery to patients. Where possible we provide environmentally friendly order transportation through collaboration with selected logistics companies.

Be the first to hear the latest news and innovations with our Contracts Newsletter.

SIGN UP NOW

DEVICE SERVICING

Our facility is dedicated to maintaining the peak performance and safety of our FreeGo pumps. Our service centre conducts routine check-ups, maintenance, and repairs to ensure optimal functionality of the pump. This includes component replacements, device calibration and device testing.

Data Security Icon

 

CARE 

 

over the lifetime of each pump ensures optimal functionality and reduces waste. On-site specialists carry out routine check-ups, servicing, and maintenance including component replacements, circuit board repairs, testing and calibration.

Data Security Icon

 

COMPLIANCE 

 

is supported through a Device History Record for every pump, which enables tracking as they are decontaminated, tested, repaired, calibrated, quality checked, packed and dispatched.


Centralized Data Icon

 

COMMITMENT


to excellence is demonstrated by multiple ISO accreditations for Quality Management in Medical Devices, Occupational Health and Safety Systems and Environmental Management Systems.

DECONTAMINATION AND DRYING

Upon arrival at our service centre, all pumps and accessories undergo a meticulous decontamination and cleaning process. Pumps are stored at a constant temperature for at least 24 hours, adhering to our stringent IPX5 water ingress rating.

banner
banner
banner

Service and repair

The full service history of every serialised device is maintained in our device tracking system. If needed, repairs are undertaken, including circuit board repairs. We ensure that every device meets our exacting standards for performance and reliability.

Image1
Image1
Image1

Quality checks

Calibration and quality checks are integral to our process. The Customer Relationship Management (CRM) pump tracking is diligently recorded, and any necessary Printed Circuit Board (PCB) repairs are expertly carried out to guarantee the precision and accuracy of each device.

PACKAGING

Our commitment to compliance extends to our packaging. All our packaging meets the standards of the Electronic Device History Record (EDHR). Once packed, devices are promptly updated in our tracking database and seamlessly transitioned to our warehouse, ready for distribution.

PERFORMANCE, SAFETY AND CONTINUOUS IMPROVEMENT

We operate under globally recognised standards, holding certifications to ISO 9001-2015 Quality Management Systems, ISO 13485-2016 Medical Devices, ISO 45001-2018 Occupational Health and Safety, ISO 14001-2015 Environmental Management and ISO 22301-2019 Business Continuity Management.

Talk to an Abbott Representative about our home enteral feeding contracts
and the Hospital2Home service.

BOOK A MEETING

Related content

VIEW ALL

AAH - Our Trusted Wholesale Partner

Main Image

Tagname
ARTICLE
title
AAH - Our Trusted Wholesale Partner
Abstract

In March 2025, we made AAH - trusted wholesale partner of over 15 years – our single UK distributor. This change is part of our commitment to enhancing the order experience for our customers, delivering an efficient and reliable service from a single provider.

Content Reference
/content/an/hcpproconnect/uk/en/home/adult/resources/public/aah-our-trusted-wholesale-partner

A quality-first approach to manufacturing

Main Image

Quality approach to manufacturing

Tagname
ARTICLE
title
A quality-first approach to manufacturing
Abstract

Learn about our manufacturing process and how we are continuing to drive innovation across our supply chain

Content Reference
/content/an/hcpproconnect/uk/en/home/adult/resources/public/a-quality-first-approach-to-manufacturing

Article: Behind the scenes at Abbott warehouse

Main Image

 

Tagname
ARTICLE
title
Behind the scenes at Abbott warehouse
Abstract

This article provides an insight into patient prescription and samples ordering process, introducing the team behind our operations and how we are driving sustainability and customer satisfaction.

Content Reference
/content/an/hcpproconnect/uk/en/home/adult/resources/public/behind-the-scenes-warehouse

CQC, Care Quality Commission

UK-N/A-2300301(v3) | August 2025

References: 1. EcoTree. How much CO2 does a tree absorb? https://ecotree.green/en/how-much-co2-does-a-tree-absorb Accessed June 2025.

2. Lad H et al. J Nutr Health Aging 2005;9:310-314. 
3. Hubbard et al. Clin Nutr 2012:31(3):293-312.

Products
Samples
Resources
Education
Contact Us
FAQ
Book a Meeting
Abbott logo

© 2022 Abbott. All Rights Reserved.

Sign Up Popup
Page Block
Order ID: #12345
Order Date: 01/05/2024
Product Product Flavour Product Quantity
Click here to add this page to your bookmarks.

This page has been added to your bookmark. To access your bookmark list, Click this link

SESSION TIMEOUT

Your session is about to expire in {min} minutes and you will be logged out. Do you wish to stay logged in?
UK-N/A-2400058 (V8) | October 2024

You have now gained access to ProConnect for a limited time. We will now verify your details before your account becomes fully active.

You are now able to freely access all resources and education during this visit to the ProConnect website. An email will be sent to you within 2 working days to activate your account which will complete your registration process.

UK-N/A-2400058 (V8) | October 2024

JOIN ABBOTT'S GROWING NETWORK OF HEALTHCARE PROFESSIONALS

Sign up to receive marketing and medical communications from Abbott

Fields marked with an asterisk (*) are mandatory.   

 
Please select a title
Please enter a valid first name Please enter a first name Please do not add space or special characters on the field
Please enter a valid last name Please enter a last name Please do not add space or special characters on the field
Please enter a valid contact number starting with +44 Please enter a contact number Please enter a valid contact number starting with +44
Please enter a valid email address Please enter an email address Please enter a valid email address
Please enter a valid email address Please confirm your email address Please enter a valid email address
Please enter a valid email address Please enter a valid email address
Please enter a valid email address Please enter a valid email address
 
Please select a job title
 
Please select an area of specialty
Only Select a UK place of work. If unable to select/locate one, please fill in manually in Place of Work/Trust. Please enter a valid postcode using the correct format (see information icon above). Please enter a postcode Please enter a valid postcode using the correct format (see information icon above).
 
Please select a place of work/trust
Please enter a place of work/trust Please enter a place of work/trust Please enter valid work / trust. Do not use special characters in this box.
Please enter valid address Please enter a street Please enter valid street. Do not use special characters in this box.
Please enter valid city Please enter a city Please enter valid city. Do not use special characters in this box.
Please enter valid county Please enter a county Please enter valid county. Do not use special characters in this box.
 
Select a county
Password does not follow password guidelines Please enter a password Password must have at least 8 characters, 1 number, and 1 special character

Password Requirements

Password must match Please confirm your password

Abbott would like to use your personal data to send to you emails on scientific and educational information, invitations to events, surveys and other relevant communications from Abbott (the “Purpose”). Abbott will not sell or transfer your personal information. Unless you have expressly consented, Abbott will not use it for any other purpose other than the Purpose. To be removed from the Abbott mailing list, you may unsubscribe at any time by managing your preferences in the 'my account' section. Access Abbott's Privacy Policy to learn more about how your data is managed.

 
Please agree to the site's terms of use

Have an account? Login Here

Success or error message

Sorry there has been an error in your registration, please contact our customer service team email: abbott.customerservices@nhs.net
Sorry there has been an error in your registration, please contact our customer service team email: abbott.customerservices@nhs.net
You have registered for an account using abc@gmail.com, however you have not yet activated your account. Please check your inbox for an email from proconnect@abbott.com to activate your account
You might already have an account with ProConnect. abc@gmail.com. Please try and login.
You might already have an account with ProConnect, abc@gmail.com. Please try and login.
Contact Us
UK-N/A-2400058 (V8) | October 2024
Sample Sign Up Popup
Sample Register Popup

Added to Bag

ENSURE PLUS

1 x 220 ml

Flavor: Apple

CONTINUE SHOPPING
CHECKOUT
UK-N/A-2400058 (V8) | October 2024

1,5 kcal / ml

Nutrition Information

Download PDF
Energy
 UnitPer {ml-col-1} mlPer {ml-col-2} ml
 
Vitamins
 UnitPer {ml-col-1} mlPer {ml-col-2} ml
 
Minerals
 UnitPer {ml-col-1} mlPer {ml-col-2} ml
 

footnotes

Product details not available.

Sign Up Popup
Exit Website

You are about to exit for another Abbott country or region specific website.

Please be aware that the website you have requested is intended for the residents of a particular country or region, as noted on that site. As a result, the site may contain information on pharmaceuticals, medical devices and other products or uses of those products that are not approved in other countries or regions.

The website you have requested also may not be optimised for your specific screen size.

Do you wish to continue and exit this website?

UK-N/A-2200465 | July 2022

This website is for UK HCPs and UK Patients only. If you are outside of the UK please visit our global website Abbott.com

Please select from the below:
I AM A PATIENT/CARER

If you choose "I am a patient/carer”, you will be entering a website intended for patients and carers which has information on Abbott products. Products on this website are to be used under medical supervision. If you have questions about the product information discussed on this website, you should consult with your healthcare professional.

 
UK-N/A-2400058 (V8) | October 2024