The Abbott Nurse Advisor Service is dedicated to listening to and understanding the needs of the people we support. We are committed to offering a responsive and flexible patient focused service, delivering this service efficiently, with care and compassion. It is a highly skilled CQC (Care Quality Commission) regulated nursing service that can be tailored to support the needs of healthcare professionals (HCPs) and home enteral feeding (HEF) patients in NHS contracts. From discharge training to patient reviews at home, the Abbott Nurse Advisor Service has evolved to support patients and HCPs – including HCP training and clinical support.
The Abbott Nurse Advisor Service empowers patients and caregivers to self-manage their enteral feeding requirements through personalised training, and ongoing clinical support.
The Abbott Nurse Advisor team works closely with NHS clinical teams and Abbott’s Hospital2Home service to ensure that patients and their caregivers receive tailored education, information and support to manage their enteral feeding plan and prepare them for their transition to home.
Our Abbott Nurse Advisor team provides training and ongoing healthcare professional support, with 96% of participants rating the overall quality of the virtual training and support provided as excellent or good.
The Abbott Nurse Advisor Service will reduce unnecessary hospital re-admissions by providing:
The Abbott Nurse Advisor telephone advice line is available 24/7 for patients and caregivers seeking answers to enteral-feed questions and/or providing remote clinical advice outside of normal working hours.
You can contact the Abbott Nurse Advisor advice line on (01628) 773355
Our Abbott Nurse Advisor Service has been designed to reduce pressure on NHS resources and deliver substantial cost savings.
* Figures may fluctuate in relation to the size of contract footprint.
‡ Excludes cost of the Abbott Nurse Advisors. Figures based on 2022-2023 NHS National Tariff
748 Patient/Carer evaluations of FreeGo Pump Training provided by Abbott Nurse Advisors January to December 2022 demonstrated the following:
of patients rated the training provided by the Abbott Nurse Advisor as Excellent or Good
of patients rated their confidence in using the FreeGo pump as Excellent or Good
Thank you for the training provided. I have been at home for almost a week with no problems and this is down to the first class training provided. Thank you also for sending the training videos to my daughter who couldn’t attend the training due to work. Also frequent contact from Abbott to make sure all ok - this is appreciated.
I am very pleased with the training I received. I feel super happy and confident in using my new pump. My trainer was absolutely AMAZING! She’s given me so much confidence. Start of a new fantastic life changing journey for me and my family. You are an absolute credit. And thank you for taking time to talk to me as well you’ve boosted and lifted my spirits.
Very friendly explained everything for me without being patronising, told me what to do if anything beeps, how to find all the information I need in the booklet and shown the number I could ring, made me feel confident to use the pump nothing felt rushed.
UK-N/A-2300300 | November 2023
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