So, what does a typical day look like for you?
There isn’t really a ‘typical’ day in my role as such, it is really busy and very varied and that is one of the things that I love about my job.
I always start my day with an update with my management team to review the key priorities and ensure that there is sufficient cover for the day’s operational activity.
I actually spend a lot of my time problem-solving. As a patient-led service, there are lots of things that can change really quickly. The great British weather, strikes, local events that impact road closures, staff absence, just to name a few can all impact our service delivery. Some of these are known about in advance and contingency plans can be put in place, but some of them can happen very quickly and a big part of my role is to ensure that we are ready and equipped to respond to any changes quickly to ensure that our patients always receive their feeds on time.
As well as the day-to-day management of our services, I also hold regular meetings throughout the day to discuss service provision from a strategic perspective, especially around training, policies and processes, and continuous improvement.
A key part of my role is providing direction and mentorship to my team. Ensuring that they are up to date with their training and development is a crucial part of our service delivery and our compliance requirements. In addition to this, I spend a significant amount of time looking ahead at how we can further improve performance across the division — we deliver a great service to our patients, but I am always striving to find a way to further enhance the quality of our services for our patients and Trusts.
I also work really closely with our Contract Managers, joining them to attend meetings with Trusts to make sure they are happy with the service delivered, providing them with updates on upcoming changes and getting their valuable feedback on our service provision.
So as you can see, there isn’t such a thing as a typical day, but it mainly consists of a mixture of the above!
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