Abbott Nurse Advisors

ABBOTT NURSE ADVISORS

Abbott Nurse Advisor Service

The Abbott Nurse Advisor Service is dedicated to listening to and understanding the needs of the people we support. We are committed to offering a responsive and flexible patient focused service, delivering this service efficiently, with care and compassion. The Abbott Nurse Advisor Service is a highly skilled CQC (Care Quality Commission) regulated service that can be tailored to support the needs of healthcare professionals (HCPs) and home enteral feeding (hef) patients in NHS contracts. From discharge training to patient reviews at home, the Abbott Nurse Advisor Service has evolved to support patients and HCPs – including HCP training and clinical support.

The Abbott Nurse Advisor Service empowers patients and caregivers to self-manage their enteral feeding requirements through personalised training, HEF, and ongoing clinical support.

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ABBOTT NURSE ADVISORS PROVIDE

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DISCHARGE TRAINING SERVICE

The Abbott Nurse Advisor team works closely with NHS clinical teams and Abbott’s Hospital2Home service to ensure that patients and their caregivers receive tailored education, information and support to manage their enteral feeding plan and prepare them for their transition to home.

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TRAINING & SUPPORT TO HCPS

Our Abbott Nurse Advisor team provides training and ongoing healthcare professional support, with 96% of participants rating the overall quality of the virtual training and support provided as excellent or good.

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SUPPORT POST DISCHARGE

The Abbott Nurse Advisor Service will reduce unnecessary hospital re-admissions by providing:

Early home support post discharge to confirm that patients and their caregivers are competent and confident to manage their enteral feeding at home; and that they have all of the supplies that they need.
Ongoing monitoring and routine reviews to ensure that patients are supported at home and that any issues identified are managed appropriately.
Troubleshooting advice and clinical support to ensure that patients are able to continue feeding safely at home.

24/7 TROUBLESHOOTING SERVICE

The Abbott Nurse Advisor telephone advice line is available 24/7 for patients and caregivers seeking answers to enteral-feed questions and/or providing remote clinical advice outside of normal working hours.

You can contact the Abbott Nurse Advisor advice line on (01628) 773355

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THE IMPACT OF ABBOTT NURSE ADVISORS

AVOIDED SPEND FOR THE NHS

Our Abbott Nurse Advisor Service has been designed to reduce pressure on NHS resources and deliver substantial cost savings.
Data from one of our contract areas (April '22- March '23) demonstrated:*

1,915

Patient interventions provided by Abbott Nurse Advisors

531

Hospital Referrals Prevented
(Device changes and troubleshoot interventions)

1,520

HCPs trained by Abbott Nurse Advisors

Overall £746,465

Avoided spend for the contract through our contracted service^‡

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PATIENT SATISFACTION

668 PATIENT/CARER EVALUATIONS OF FREEGO PUMP TRAINING PROVIDED BY ABBOTT
NURSE ADVISORS JANUARY TO DECEMBER 2023 DEMONSTRATED THE FOLLOWING:

of patients rated the training
provided by the Abbott Nurse
Advisor as Excellent or Good

of patients rated their confidence
in using the FreeGo pump
as Excellent or Good

Footnotes:
* Figures may fluctuate in relation to the size of contract footprint.
‡ Excludes cost of the Abbott Nurse Advisors. Figures based on 2022-2023 NHS National Tariff.

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